退款与取消政策
本政策适用于你在扁鹊班网站购买的在线课程、课程回放、学习资料和相关数字内容。
由于在线课程属于数字内容产品，一旦课程权限开通、课程回放可访问、学习资料可查看或你已经开始观看核心课程内容，原则上不支持退款。请在购买前仔细阅读课程介绍、课程适合人群、课程售价和学习方式。
在以下情况下，你可以联系我们申请退款：
重复付款或明显误付款；
付款成功但课程权限未能正常开通，且我们无法在合理时间内修复；
购买后尚未开通课程权限，且未观看课程核心内容；
其他经扁鹊班人工审核后确认可以退款的特殊情况。
以下情况通常不支持退款：
课程已经开通并可以正常访问；
已观看课程回放、学习视频或已下载/查看课程资料；
因个人时间安排、学习进度、主观理解差异或课程不再需要而申请退款；
因未满足个人预期、未产生特定学习结果或未达到某种实操效果而申请退款；
账号被发现存在共享、转售、录屏、传播课程内容或其他违规使用行为。
退款申请方式：
请通过网站“联系我们”页面或预约咨询入口提交退款申请，并提供订单号、付款邮箱、购买课程名称和申请原因。我们会在收到申请后进行人工核验。
退款处理时间：
如退款申请被批准，退款将按原支付方式退回。实际到账时间取决于 PayPal、Airwallex、发卡银行或支付机构的处理周期。
取消说明：
目前扁鹊班主要销售一次性购买的课程产品，不属于自动续费订阅服务。如后续推出订阅或会员产品，我们会在购买页面单独说明取消方式。
Refund and Cancellation Policy
This Refund and Cancellation Policy applies to online courses, course replays, learning materials, and related digital content purchased on the Bianque Class website.
Because online courses are digital products, once course access has been activated, replays are available, learning materials can be viewed, or you have started watching core course content, refunds are generally not available. Please carefully review the course description, target audience, price, and learning format before purchasing.
You may contact us to request a refund in the following situations:
duplicate payment or clearly mistaken payment;
payment was successful but course access was not activated, and we cannot resolve the issue within a reasonable time;
course access has not yet been activated and core course content has not been viewed;
other special cases approved by Bianque Class after manual review.
Refunds are generally not available in the following situations:
the course has been activated and can be accessed normally;
course replays, learning videos, or course materials have been viewed or accessed;
refund requests based on personal schedule, learning progress, change of mind, or no longer needing the course;
refund requests based on subjective expectations, lack of specific learning results, or failure to achieve a particular practical outcome;
the account is found to have shared, resold, recorded, distributed, or otherwise misused course content.
How to request a refund:
Please submit your request through the Contact Us page or consultation channel, and provide your order number, payment email, course name, and reason for the request. We will review the request manually.
Refund processing time:
If approved, the refund will be returned to the original payment method. Actual arrival time depends on PayPal, Airwallex, your card issuer, or the payment institution.
Cancellation:
Bianque Class currently sells mainly one-time purchase course products and does not operate an auto-renewing subscription service. If subscription or membership products are introduced later, cancellation instructions will be clearly provided on the purchase page.